Last updated: October 20, 2025
Look, we're Frostwyn Realm Architecture, operating out of Vancouver. We design buildings that don't fall apart when winter hits hard. Our office is at 1247 Granville Street, Suite 301, Vancouver, BC V6Z 1M5, and yeah, this privacy stuff matters to us because trust is everything in this business.
When you reach out or work with us, we're gonna need some basics. We're talking name, email, phone number, project address - the usual stuff to actually get your project done. If you're filling out a contact form or emailing us at info@frostwynrealm.info, that info comes to us.
We might also collect technical data like your IP address and browser type when you visit our site. Nothing creepy, just standard website analytics so we know if our site's actually working properly.
Pretty straightforward here. We use your information to respond to inquiries, send project proposals, keep you updated on your build, and handle billing. Sometimes we'll send updates about cold climate design trends or new sustainable building techniques, but only if you've said that's cool with you.
We don't sell your data. Period. That's not how we operate. Your project details and personal info stay with us and whoever needs to know to get your building done right - engineers, contractors, that sort of thing.
Our website uses cookies - those little data files that help the site remember you. We use 'em for basic functionality and to see which pages people actually look at. You can disable cookies in your browser if that bugs you, though some features might not work as smoothly.
We take reasonable precautions to protect your information. Secure servers, encrypted connections, the works. But let's be real - nothing online is 100% bulletproof. We do our best, but you're sending info over the internet at your own risk.
Project files and client data are stored on password-protected systems. Only team members who need access to complete your project can see your information.
We might use third-party tools like email services, project management software, or analytics platforms. These services have their own privacy policies, and we pick ones that align with Canadian privacy standards.
You've got rights under Canadian privacy law (PIPEDA, for those keeping track). You can ask to see what info we have on you, request corrections, or ask us to delete your data - though we might need to keep some records for legal or professional liability reasons.
Want to opt out of marketing emails? There's an unsubscribe link at the bottom of every message we send. Easy.
Active project data? We keep that for the duration of the project plus several years after completion. It's partly for warranty issues, partly for professional requirements. Casual inquiries that didn't go anywhere? We typically clear those out after a couple years.
We might update this policy from time to time as regulations change or we adjust our practices. We'll post the new version here with an updated date. Major changes? We'll let you know directly if you're an active client.
If you've got questions about how we handle your information, just reach out:
Email: info@frostwynrealm.info
Phone: (604) 555-0147
Address: 1247 Granville Street, Suite 301, Vancouver, BC V6Z 1M5